Privacy Policy

Introduction

Welcome to Nola Charles Pty Ltd, (ABN 48 001 338 441) trading through the ecommerce site Trader Jack. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Traderjack.com.au, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We use cookies to receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

Personal Information: Name, email address, password, communications, payment details (credit card information is retained only by PayPal), comments, feedback, product reviews, recommendations, and personal profile.
Non-Personal Information: Internet protocol (IP) address, login details, computer and connection information, purchase history, session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

If you do not want to receive any cookies you can go to the preferences section of your browser and turn them off.

How We Use Your Information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services.
To provide our Users with ongoing customer assistance and technical support.
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

Data Storage

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Your Rights

If you don’t want us to process your data anymore, please contact us at nola@traderjack.com.au. If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at nola@traderjack.com.au.

Children’s Privacy

These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18 years of age. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Security

We value your trust in providing us with your Personal Information and we are striving to use commercially acceptable means of protecting it. But, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you have any questions or suggestions regarding our Privacy Policy feel free to contact us at nola@traderjack.com.au.